# Account access recovery for passkeys

> Steps for regaining access to your passkey-enabled account

:::warning ❗
**Did you save your recovery key?** If you did, you can regain access to your account immediately.

If you **have not** saved your recovery key, you will need to request assistance from your DekkoSecure administrator (”Tenancy Manager”) to obtain a new recovery key.
:::

### Account access with a recovery key

1. Go to the DekkoCORE log in page and click on **Use a recovery key**

    ![](https://help.dekkosecure.com/media/managing-your-account/account-access-recovery-for-passkeys/Screenshot_2026-07-02_at_10.19.42_am.png){width=384}

2. Enter your email address and recovery key, then click on **Recover account**

    ![](https://help.dekkosecure.com/media/managing-your-account/account-access-recovery-for-passkeys/Screenshot_2026-07-02_at_10.16.43_am.png){width=480}

3. You will be taken to the passkey management page - set up a new passkey and save your new recovery key when prompted.