# Enable 2FA on a New Phone

> Transferring your 2FA configuration to a new device.

:::warning ❗
**You must have access to your old phone to transfer 2FA to a new phone without administrator assistance.**
:::

:::warning
If you use Single Sign-On (the **log in to a corporate account** log in button), this article does not apply to you. This article is for *Standard* users only.

If you have forgotten your corporate identity password or lost your 2FA device please contact your internal IT support resource. DekkoSecure cannot assist with SSO account recovery resets.
:::

![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-on-a-new-phone/image.png){width=2440}

1. Log in to DekkoSecure and navigate to the 2FA section of your profile settings, then press **Regenerate Code**. A QR code will be displayed.

    ![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-on-a-new-phone/Screenshot_2024-10-02_at_10.12.02_am.png){width=685}

### 2FA instructions for Microsoft Authenticator

1. Open the Microsoft Authenticator app on your  **new**  phone and add a new account **[+]**. Ensure that **Other** is selected as the account type:

    ![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/2FA1-png.png){width=576}

2. Place the QR code on the DekkoSecure interface within the viewer marked by the blue elements on the 2FA app; a code will be generated instantly. If you have more than one phone you can scan the QR code on that device at this time.

    ![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/2FA2_copy-png-1.png){width=624}

3. Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press **Approve**.

    This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

Your new 2FA token is now active on your new device!

:::tip
The 2FA code on your previous device will no longer work as a token for logging in.
DekkoSecure recommends removing 2FA accounts from old devices.
:::

:::warning
**Do not delete your authenticator app after setting up 2FA!** Every time you log in you will be asked for the code displayed in your authenticator.
:::

### 2FA instructions for Okta Verify

For users establishing 2FA using the Okta Verify app:

2. Open the Microsoft Authenticator app on your  **new**  phone and add a new account **[+]**:

3. Choose **Other** for the account type

![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/IMG_3994.jpg){width=534}

![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/IMG_3995.jpg){width=534}

4. Choose **Scan a QR Code**:

5. Use the viewer to scan the QR code:

![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/IMG_3996.png){width=534}

![](https://help.dekkosecure.com/media/managing-your-account/enable-2fa-from-a-prompt/IMG_3997.jpg){width=534}

Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press **Approve**.

Your new 2FA token is now active on your new device!

:::tip
The 2FA code on your previous device will no longer work as a token for logging in.
DekkoSecure recommends removing 2FA accounts from old devices.
:::

:::warning
**Do not delete your authenticator app after setting up 2FA!** Every time you log in you will be asked for the code displayed in your authenticator.
:::

### 2FA set up troubleshooting

If you still see a *something went wrong* message, refresh the Dekko page showing the QR code and scan it again - refreshing the page will generate a new QR code.

If the error persists, check that your computer and phone are on the same time setting by visiting this site: [https://time.is/](https://time.is/)

**If a time mismatch between your devices is more than 20 seconds, 2FA will not work**.

Instructions for setting your devices to automatic time:

**Phone -** [iPhone](https://support.apple.com/en-us/HT203483) | [Android (Samsung)](https://www.samsung.com/uk/support/mobile-devices/how-do-i-change-the-date-and-time/) | [Android (Google Pixel)](https://support.google.com/pixelphone/answer/2841106?hl=en)

**Computer -** [Windows](https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261) | [Mac](https://support.apple.com/en-us/HT203483)

After checking that your device times match, restart your phone and re-scan the 2FA QR code by adding a new account to your authenticator.

## Account reset

If you would prefer not to transfer 2FA or request assistance from an administrator, you can reset your account by following [these steps](https://help.dekkosecure.com/managing-your-account/password-reset-2fa-reset-and-account-recovery#account-reset-by-you).